Support & contact
No login needed to reach us. If you’re already signed in, the in-app Help answers most how-to questions.
Email us
The fastest way to reach a human:
Address written out, in case the button doesn’t open your mail app: support@thecriners.com
What to expect
- Response time: we aim to reply within two business days during early access — usually sooner.
- What helps: your business name, what you were doing, what you expected, and what happened instead. A screenshot is welcome but never required.
- Privacy: please don’t email passwords. Support will never ask for your marketplace passwords.
Already using the app?
Signed-in users can open Help inside the app for plain-language guides to items, imports, sales, listings, reports, and connections — the fastest answer for most how-to questions.
Early access instead?
If you don’t have an account yet, request early access — it’s the same inbox, with a few questions answered up front so we can help faster.